Return Policy

Items Not Eligible for Return

Due to health and hygienic regulations, we cannot accept product for returns. ALL SALES ARE FINAL.

However, return requests due to incorrect color or size can be returned under the following conditions:

• Return requests must be received within 30 days after delivery
• Product has not been modified or used
• Product is in its original and unopened packaging

Return requests will be accepted due to manufacturing defect or damage during shipment.

 

Shipping Fees

If the item is being returned due to our error, manufacturer defects, or damage during shipping, we will send you a prepaid shipping label. Return requests must be received within 30 days after delivery.

 

Return Procedures

1. The easiest way to request a return is to email customer service at sales@maskeradefacemasks.com. Once it’s approved, we will send you an email within 1-2 business days containing easy and precise shipping directions and the appropriate return shipping address.
2. Items must be returned within 14 days of your receiving your return approval.

All returns are subject to inspection. Unless damaged, items must be in new, unused, original packaging. Any item not in its original condition will be deemed unsuitable for resale and will not be accepted for a refund. 

 

Cancelled Orders

Any order that the customer cancels after it has been placed, even if the customer has not received the item yet, is subject to regular return policies. Customer must accept delivery, and then contact us to set up a return, as per the instructions above. This is because most orders begin processing almost immediately.  

In those rare cases that the item is on backorder and actually hasn’t shipped yet, you would be able to cancel the order. In that case, customer service will inform you that option is available.